Do you ship worldwide?
Yes, we ship worldwide.
What is the processing time on orders?
Orders placed after 2pm on Monday-Thursday, will be processed the next day. Orders placed Friday after 2pm (along with Saturday & Sunday) will be processed on Monday. Orders ship out Monday-Friday (not on weekends).
If dress ships in 3-5 days, and I select overnight shipping, will I receive my order the next day?
No, we ship via overnight once dress is received within the 3-5 days. This time frame is because we have access to that dress/size, as it is not in our warehouse.
Will I be charged duty and custom taxes?
There may be instances where a fee will be due, but we do try to include these fees in our shipments.
What payment methods do you accept?
We accept all Visa, Mastercard, American Express, Discover, and PayPal. We also offer payment plans through PayPal. Additionally we do accept bank transfers, money orders and checks. Merchandise will ship only after payment is complete.
If I select Express shipping even though it is a special order or not in stock, will my order still ship out express?
If you select a dress not in stock, pre-order or special order, once the dress is received in time frame given, your order will be shipped via the shipping method you have chosen.
How do I redeem store credit?
Upon issuance of store credit, it will be visible in your account for use when you sign into your account.
Why create an account?
Customers with an account will have a speedier checkout process in the future as well as have the ability to request a return thorough your account. Additionally, you can view order history and store your credit/billing/shipping information.
How do I know which carrier will ship my order?
When tracking is uploaded it will show which carrier is shipping. While we normally ship via Fedex, we also use DHL.
How can I return my order?
You can start a return directly from your account. If you did not create an account, please email firstname.lastname@example.org with your order number and request a return. We include a packing slip and return label with most orders. Please include that slip with your return for proper credit.
How long will it take to process my return and receive refund?
Returns will be processed and refunded/credited within 10-14 business days after receiving merchandise back at our facility.
Will I receive a refund on my shipping charge?
If you are receiving a refund or store credit, original shipping cost will not be refunded.
What is your return policy?
Please refer to our Return Policy Page
What if I forgot my password?
If you have forgotten your password, click Sign In on the menu bar to access the Sign In screen. At the bottom of the page, click on the "Forgot your password?" link. On the password retrieval page, you may enter your e-mail address, and then click "Get Password". We will send your password to the e-mail address we have on file for your account.
How do I become a registered user for this site?
To become a registered member of this site, click Register on the menu bar and enter your Profile and Account information. Then click Register. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
Who can I contact if I have questions?
Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.
Is my credit card information secure through this site?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
Can I update my account contact information?
To update your contact information you must first Sign In. Click My Account on the menu bar to access your account information. Select the Profile for which you wish to update the contact information. Make your changes and then click Save.
Can I change my e-mail address and password?
To update your e-mail address and password you must first Sign In. Click My Account on the menu bar to access your account information and then select Change E-mail Address and Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Save. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
Can I view my previous orders placed on this site?
To view your order history you must first Sign In. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view.
Can I provide special instructions with my order?
You can include special instructions for orders during checkout. In your shopping cart, click Checkout. On the Payment page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Place Order to continue with the checkout process.