What is your Return Policy?
District 5 Boutique is a family owned small boutique that offers the best possible selection of our carefully chosen designers from around the world. In addition, future collection are made available for your viewing and pre-ordering.
That said, we will gladly accept any returns of IN STOCK dresses as well as dresses that read " Ships in 3-5 days " that are unworn and unused in original condition, tags attached, within 10 days of receiving your shipment for full refund, store credit or exchange of different size or style. You can request a Pre-Paid return label be sent if not already included in your shipment. Log into Your Order and "Request Return". Packing Order with Instructions will be sent with every order and must be included in your return.
Special Orders and Pre-Orders (brands- Isabel Sanchis, Cristallini, Edward Arsouni, Gemy Maalouf, Beside Couture, Saiid Kobeisy, and Tony Ward ) may be returned for store credit or exchange only as these dresses are ordered specifically for customer upon received order. No refund can be given on special ordered dresses.
Pre-Orders cannot be cancelled. They can only be voided if notified with-in the hour. When you place a Pre-Order, an order is placed with the designer immediately in the size you requested. However you are welcomed to change the style on order to another. At District 5, our mission to accommodate women in every way possible in helping you make the right online dress decision.
In the event of your return of a Special or Pre-Order, You will be issued full credit into your account which will never expire. You will see the credit when you sign into your account.
There are NO EXCEPTIONS to our policy. We will work with you in every way possible if your dress choice did not work out. We will undoubtedly help you find an alternative dress, and continue until you have the perfect one.
District 5 Boutique
317 N. Farview Avenue
Paramus, NJ 07652
You can also Email us directly at: firstname.lastname@example.org
Your e-mail will be answered with-in 24 hours.
We are Available by Phone Monday - Saturday between 9:00 am - 9:00 pm EST. at 201.265-8900
Messenger, Text or WhatsApp + 12016937466
E-mails will be answered 7 days a week including holidays.